Both Maidstone Borough Council and Kent County Council allow the reporting of common problems online. The following list of these common problems will take you through the first steps to getting these resolved. If after reporting these they are not resolved please contact your local borough councillor or county councillor who will be happy to help you.
Report a missed bin collection
If your bin has not been collected please check that your neighbours bins have been collected. Sometimes last minute alterations, lack of access, etc. mean that the bins on a certain street will be collected later in which case there is no need to report the missed collection. If only your bin has not been collected however please report this using the following form from Maidstone Borough Council (MBC) and it will be collected at a later time.
Report drainage issues
For normal streets (not motorways or major A roads), drainage issues are managed by Kent County Council (KCC). After reporting a drainage issue KCC have a target fix time of 28 days (unless there is a more serious fault). You can report drainage issues on the following wizard.
Report faulty street lighting
For normal streets (not motorways or major A roads), street lighting issues are managed by Kent County Council (KCC). After reporting a faulty street light KCC have a target fix time of 28 days (unless there is a more serious fault). You can report faulty street lights on the following wizard.
Fly-tipping can be reported to Maidstone Borough Council. On public land or land that you own MBC will endeavour to clear the fly-tipping in 48 hours. For land owned by others MBC will anonymously contact the owners on your behalf to arrange removal. Larger tips may require specialist equipment and take longer. You can report fly-tipping on the following page:
Report nuisance bonfires
There are no specific laws against having a bonfire. However it is hoped that those lighting them would be considerate to their neighbours and not cause a nuisance, this is defined as:
A statutory nuisance happens when smoke causes unreasonable interference with a person’s use or enjoyment of their property. Smoke nuisance can occur at any time of the day or night.
Smoke nuisance is contrary to the Environmental Protection Act 1990. If smoke is causing a nuisance and your neighbour refuses a polite request to bring it under control:
- Visit the Maidstone mediation website or call 01622 692843
- Contact MBC via the MBC contact form or call 01622 602202
If you are thinking of having a bonfire:
- Think about signing up for garden waste collections instead if you are planning to burn garden waste
- Warn your neighbours, letting them know the time and duration
- Only burn dry material
- Never burn household rubbish, tyres or anything likely to create noxious smoke (plastic, rubber, foam or paint)
- Avoid bonfires in unsuitable weather or when air pollution levels are high
- Never leave the fire unattended
Also note that should the smoke drift across a road and cause endangerment the police may be called and you may face a fine.
For normal streets (not motorways or major A roads), potholes are managed by Kent County Council (KCC). After reporting a pothole KCC have a target fix time of 28 days (unless there is a more serious fault). You can report potholes on the following wizard.