Common Problems

Both Maidstone Borough Council and Kent County Council allow the reporting of common problems online.  The following list of these common problems will take you through the first steps to getting these resolved.  If after reporting these they are not resolved please contact your local borough councillor or county councillor who will be happy to help you.

 

Report a missed bin collection

If your bin has not been collected please check that your neighbours bins have been collected.  Sometimes last minute alterations, lack of access, etc. mean that the bins on a certain street will be collected later in which case there is no need to report the missed collection.  If only your bin has not been collected however please report this using the following form from Maidstone Borough Council (MBC) and it will be collected at a later time.

https://self.maidstone.gov.uk/service/report_a_missed_bin_collection

 

Report drainage issues

For normal streets (not motorways or major A roads), drainage issues are managed by Kent County Council (KCC).  After reporting a drainage issue KCC have a target fix time of 28 days (unless there is a more serious fault).  You can report drainage issues on the following wizard.

https://www.kent.gov.uk/roads-and-travel/report-a-problem

 

Report faulty street lighting

For normal streets (not motorways or major A roads), street lighting issues are managed by Kent County Council (KCC).  After reporting a faulty street light KCC have a target fix time of 28 days (unless there is a more serious fault).  You can report faulty street lights on the following wizard.

https://www.kent.gov.uk/roads-and-travel/report-a-problem

 

Report fly-tipping

Fly-tipping can be reported to Maidstone Borough Council.  On public land or land that you own MBC will endeavour to clear the fly-tipping in 48 hours.  For land owned by others MBC will anonymously contact the owners on your behalf to arrange removal.  Larger tips may require specialist equipment and take longer.  You can report fly-tipping on the following page:

https://maidstone.gov.uk/home/primary-services/street-care-and-cleaning/litter,-bins-and-street-sweeping/report-fly-tipping

Report nuisance bonfires

There are no specific laws against having a bonfire.  However it is hoped that those lighting them would be considerate to their neighbours and not cause a nuisance, this is defined as:

A statutory nuisance happens when smoke causes unreasonable interference with a person’s use or enjoyment of their property. Smoke nuisance can occur at any time of the day or night.

Smoke nuisance is contrary to the Environmental Protection Act 1990.  If smoke is causing a nuisance and your neighbour refuses a polite request to bring it under control:

If you are thinking of having a bonfire:

Also note that should the smoke drift across a road and cause endangerment the police may be called and you may face a fine.

 

Report potholes

For normal streets (not motorways or major A roads), potholes are managed by Kent County Council (KCC).  After reporting a pothole KCC have a target fix time of 28 days (unless there is a more serious fault).  You can report potholes on the following wizard.

https://www.kent.gov.uk/roads-and-travel/report-a-problem